![]() If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. There are certain situations where only partial refunds are granted: (if applicable) To complete your return, we require a receipt or proof of purchase. M&C Home Depot will not be held responsible for lost or stolen Invoice. No returns will be accepted after 15 days and without Original Invoice. There will be no returns nor Refunds on Damaged Goods. They don’t understand it doesn’t work like that.Original Invoice must be attached to order in store. What’s worse, is all of these people coming in with their husband’s cards, the wife’s card, the brother’s card “somebody gave it to me” cards. And when I bring the screen the POS and see their name is in there twice or it’s missing one letter or it’s spelled right it just doesn’t work on the damn thing sometimes. So they’re really trying to cut back on store credits in general.Īnd I personally am all for it, because I’m sick and tired of SD people who can’t spell somebody’s name, and customers come to self check out and it always stops them after they go through all those changes to scan in the card, and DL and it STILL asks for a cashier assistance! □. ![]() Some even give out empty cards to unsuspecting customers, and pocket the real cards with money on it. ![]() People will literally take an item off the shelf, and walk in a circle, and go to the returns desk and demand store credit because they ‘lost’ the receipt!Īnd also a lot of associates are behind this, because they are giving out store credits to friends and family. Part of the new game in town where they’re trying to put an end to theft.Īpparently the number one cause of shrink is theft and then returning it for store credit. Something mentioned about that on the HD TV. If you have additional questions, please reach out to your local Store Manager or your local Pro Desk. Receipts for purchases made with The Home Depot® Consumer Credit Card, The Home Depot® Commercial Revolving Charge or The Home Depot® Commercial Account may be located in our system within 365 days of purchase.ĭid you order online? Providing the cashier with your email address or order number, will help us locate your receipt in our system. Not a Pro Xtra member? Join today and earn rewards while you track receipts.ĭid you pay with a credit or debit card? Swiping the card you used to make the purchase will help us locate your receipt in our system. You can add, view, track and manage receipts all within The Home Depot app. If you don’t have a copy of your sales receipt, there are multiple ways to locate your purchases:Īre you a Pro Xtra Member? Adding a credit or debit card to your Pro Xtra account, scanning your in-app Pro Xtra virtual ID, or adding your Pro Xtra phone number to your transaction during checkout, will help us locate your receipt in our system. Returns without a valid sales receipt will not be accepted. We’re making a significant change to our Return Policy.Įffective Monday, April 12, valid sales receipts will now be required for in-store returns. ![]() ![]() Here is the text of the email I got as a customer. ![]()
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